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Legal - Terms

These Terms apply when you engage Almost Human to provide services. They are written in plain English and intended for clarity, not as legal advice.

Definitions

  • “Services” means the work described in the agreed proposal, statement of work or email agreement.
  • “Deliverables” means work products created specifically for you and paid for in full.

1. Engagement and scope

We provide UX, UI and growth optimisation services as agreed in writing (e.g. proposal, SOW or email). The agreed document forms part of these Terms.

2. Fees and payment

  • Fees: as quoted. Prices are in AUD and exclude GST unless stated otherwise.
  • Invoices: payable by the due date. Late payments may pause delivery.
  • Deposits: non‑refundable unless required by law.

3. Your responsibilities

  • Access: provide timely access to information, systems and stakeholders.
  • Approvals: review and approve deliverables promptly; delays may shift timelines.
  • Materials: warrant that materials you supply do not infringe third‑party rights.

Revisions and change requests

Revisions outside the agreed scope may incur additional fees, which we’ll confirm before work begins.

Third‑party tools

We may use third‑party tools and platforms (e.g. hosting, forms, analytics, project management) to deliver the Services. Your use of those tools is subject to their terms, and we are not responsible for outages or failures outside our control.

4. Intellectual property

  • Deliverables: you own final paid deliverables we create specifically for you.
  • Background IP: we retain background IP, tools, methods and non‑client‑specific know‑how.
  • Portfolio: we may showcase non‑confidential work unless you ask us not to in writing.

5. Confidentiality and privacy

We keep your confidential information confidential and handle personal information per our Privacy Policy.

6. Warranties and disclaimers

We provide services with due care and skill. Except as required by law, we do not guarantee specific commercial outcomes (e.g. conversion lift) due to factors beyond our control.

7. Liability

To the extent permitted by law, our aggregate liability arising out of or related to the services is capped at the fees paid for the relevant services, and we are not liable for indirect or consequential loss.

8. Termination

Either party may terminate for material breach if not cured within a reasonable time after notice. You will pay for all work performed up to termination and any committed third‑party costs.

9. Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non‑exclusive jurisdiction of its courts.

10. Changes

We may update these Terms from time to time. We’ll post the latest version on this page.